Privacy Policy

Last updated 2 June 2026

This privacy policy sets out how Borthwick Decorators Ltd uses and protects any information that you give borthwickdecorators.co.uk when you use this website. Borthwick Decorators Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Borthwick Decorators Ltd may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy was last updated 2 June 2026.

What we collect

We may collect the following information: name and contact information, including email address; demographic information such as postcode, preferences and interests; and other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address you have provided.
From time to time we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. You can also delete cookies that have already been set. To find out more about cookies, including how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Cookies on the Borthwick Decorators Ltd site

Google Analytics — we use this to understand how the site is being used in order to improve the user experience. To opt out of being tracked by Google Analytics across all websites, visit tools.google.com/dlpage/gaoptout.
Google Ads — we use conversion tracking to see which pages lead to contact form submissions, allowing us to make better use of our paid search budget.
Social media pixels — we may use advertising conversion tracking and re-targeting pixels to measure and target advertising.

Other information we collect

Social buttons — some pages carry social buttons (for example Facebook, Instagram and LinkedIn) that let you share or bookmark pages. These rely on scripts from the relevant social networks, which may collect information about your activity across the internet. You should check the privacy policy of each network to see how they use your information and how to opt out.

External web services — we use external services such as YouTube and Vimeo to display embedded content. As with social buttons, we cannot prevent these services from collecting information on your usage of that embedded content.

Email tracking — some marketing emails we send include tracking so we can understand open and click rates and improve them. Personal correspondence and emails with invoices attached contain no tracking. If you want to be sure none of your email activity is tracked, you can unsubscribe from our newsletter at any time.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and read the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information. Whenever you are asked to fill in a form on the website, look for the box you can tick to indicate that you do not want the information used for direct marketing. If you have previously agreed to us using your personal information for direct marketing, you may change your mind at any time by writing to or emailing us at info@borthwickdecorators.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Under the Data Protection Act 2018 and UK GDPR you may request details of the personal information we hold about you. If you would like a copy, please write to Borthwick Decorators Ltd, 93 George Street, Edinburgh, EH2 3ES. If you believe any information we hold on you is incorrect or incomplete, please write or email us as soon as possible and we will promptly correct it.

Company details

Company name: Borthwick Decorators Ltd
VAT registration number: 145 1299 15
Company registration number: SC498500 (registered in Scotland)
Trading address: 93 George Street, Edinburgh, EH2 3ES
Registered address: c/o Kelly Accounting Ltd, 42 Comrie Street, Crieff, PH7 4AX

Disclaimer

The material on our site is given for general information only and does not constitute professional advice. You should take specific advice before taking a course of action, as we do not accept directly or indirectly any responsibility for loss arising from reliance on information on this site. Given that the internet uses an open system, we cannot warrant that the site and downloads reach you virus-free; you must therefore take all appropriate precautions for your own safety.